Shipping & Returns

Shipping Policy:

Ground Service (U.S)

  • Orders placed after 5:00PM ET Monday-Friday will be processed within 2 business days
  • Orders are shipped via USPS based on the weight of the products and the type of service selected at the time of checkout

 

Shipping confirmation

  • We will send a shipment confirmation email once we have finished processing your order.
  • If you place an order after the cutoff time, you may experience a delay between the shipping confirmation e-mail and the actual shipment of your order.
  • Our shipping carriers do not pick up packages from our facilities on weekends or postal holidays.

  

I haven't received my order, my order is missing items, or my shipment is late?

Please contact us with your name and order number and a customer care representative will get back to you shortly.

 

Return Policy:

Any product may be returned within 30 days of purchase, provided that it is in unused, like-new condition.

To return a product, call our Customer Service Center at +1 (516) 299-9268 or Contact Us. Be sure to provide your order number. We will issue you a Return Authorization Number, which must be clearly marked on the outside of all packaging.

All returned products must be returned in the original packaging. Products must be well packed in order to protect against loss or damage.

Returned products must be shipped to our Distribution Center at: 

TheCustomSite LLC

1662 Old Country Rd.

Unit 334

Plainview, NY 11803 USA

 

We will pay for shipping ONLY if the product is being returned due to an error in processing or shipping or the product is defective. Otherwise, you are responsible for paying charges for any items returned or exchanged.

When shipping products back to us, please obtain the tracking information from the carrier and forward it to us via email, so that all parties can follow the shipment. All emails regarding shipment information should be sent to [email protected].

 

Refunds:

Any refunds issued will be for the purchase price of the returned item(s), including any applicable taxes. Shipping and handling charges are non-refundable. Any rebate associated with the returned products will be voided.

For refunds on products paid for by credit card or debit card, a refund will be issued to the credit / debit card used for the original purchase. Please allow 5 to 10 business days for your bank to post the refund to your account.